Zoho CRM is designed to help your organization streamline your sales operations and help your team focus more on selling and less on administrative tasks. This quarter, we have some big updates that elevate how you manage your sales process and engage with customers through Zoho CRM. Let's take a look!

CRM For Everyone : Deliver coordinated experiences across the customer's journey

You've probably seen it by now—the first and probably biggest update we have for you this time is the launch of Zoho CRM For Everyone. 

You might be wondering what "everyone" means, and the answer is quite simple. We've always believed that selling is a team effort, and every deal often requires different teams to be at their best to win—from marketing, sales, and support teams to those that tend to work behind the scenes, like legal, finance, and procurement

Notes are one of the most used functionalities of Zoho CRM, as they enable sales reps to capture vital details about prospects and deals they're working on. Notes ensure that all learnings and insights obtained from various discussions are centralized and made available to anyone else in your organization working on the same prospect or deal.

What was once just a simple multi-line text field now has rich text support that allows for more detailed and structured formatting of the insights you and your team gather. By using formatting options like bold, italics, underline, strikethrough, text and background colors, bullet points, numbering, links, indentation, subscript, superscript, and emojis, you can convey your ideas more effectively.