Introducing Queue Callback
With Queue Callback, callers no longer need to wait on hold during peak hours. Instead, they can request a callback and continue with their day, and your system ensures they’re called back as soon as an agent is available. It’s simple, structured, and works exactly how customers expect.
Two ways to handle callback requests
Zoho Voice gives you flexibility with Auto Callback and Manual Callback modes.
Auto Callback removes the need for agent intervention.
Here’s how it works:
A callback option is offered when no agents in the queue are available.
The customer selects “Get a Callback.”
The request is automatically registered.
As soon as the next agent becomes available, a call is automatically placed from that agent to the customer.
For fast-moving sales and support environments, Auto Callback acts as a safety net.
